I hate to say "we are the chorus and we agree," but as one who has been supporting OTW financially, because I like the premise -- as one who has posted on AO3, because I like the premise, despite the lack of community -- as one who has been immensely grateful to the volunteers I've seen for all their hard work -- I have been so very troubled to see them exploited and ignored for a long time. This is not new. I'm very inactive in fandom, yet I've been aware of OTW's problems for over a year.
The volunteers who are expressing concrit are doing it in a much more respectful and constructive fashion than I would have, after this long a period with this much duress. I have adminned for various kinds of online communities, including one bloody huge one with upwards of 50,000 members, in the 90s through about 2005, so I do have some experience in cat herding on this scale. It's not easy. That's why communication and willingness to hear and address respectful concrit in a conscious, deliberate, and earnest fashion is so vital. People kill themselves volunteering, and you have to listen to them.
Your expression of #2 is so, so, so very much more articulate than what I'm saying, so, belatedly, "this."
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The volunteers who are expressing concrit are doing it in a much more respectful and constructive fashion than I would have, after this long a period with this much duress. I have adminned for various kinds of online communities, including one bloody huge one with upwards of 50,000 members, in the 90s through about 2005, so I do have some experience in cat herding on this scale. It's not easy. That's why communication and willingness to hear and address respectful concrit in a conscious, deliberate, and earnest fashion is so vital. People kill themselves volunteering, and you have to listen to them.
Your expression of #2 is so, so, so very much more articulate than what I'm saying, so, belatedly, "this."