owlmoose: (Default)
KJ ([personal profile] owlmoose) wrote2009-04-13 05:47 pm

Amazon mess: It was Hanlon's Razor after all

"Never attribute to malice that which can be adequately explained by stupidity." (wiki cite)

Amazon 'fesses up, sort of: it was "an embarrassing and ham-fisted cataloging error" that started at Amazon.fr, then propagated throughout the system. No official explanation from Amazon yet, but the link above features statements from a former employee who seems pretty in the know. Edited, 8pm: Now with actual corroboration by a current employee, although still no name.

I do hope Amazon learns its customer service lessons from this fiasco better than *certain other* companies I might mention.

[identity profile] 3-2-1.livejournal.com 2009-04-14 01:11 am (UTC)(link)
*edits post once again*

Now that, I can believe.

[identity profile] owlmoose.livejournal.com 2009-04-14 01:16 am (UTC)(link)
Yeah, definitely.

Although I'm still fascinated by the Bantown theory. Seems a serious weakness inherent in powering commerce with social media.

[identity profile] 3-2-1.livejournal.com 2009-04-14 01:22 am (UTC)(link)
Seems a serious weakness inherent in powering commerce with social media.

Lol. This is practically what I said verbatim, when I was explaining the theory to David.