Amazon mess: It was Hanlon's Razor after all

[owlmoose]

"Never attribute to malice that which can be adequately explained by stupidity." (wiki cite)

Amazon 'fesses up, sort of: it was "an embarrassing and ham-fisted cataloging error" that started at Amazon.fr, then propagated throughout the system. No official explanation from Amazon yet, but the link above features statements from a former employee who seems pretty in the know. Edited, 8pm: Now with actual corroboration by a current employee, although still no name.

I do hope Amazon learns its customer service lessons from this fiasco better than *certain other* companies I might mention.

Comments

[3-2-1.livejournal.com]

*edits post once again*

Now that, I can believe.

[owlmoose.livejournal.com]

Yeah, definitely.

Although I'm still fascinated by the Bantown theory. Seems a serious weakness inherent in powering commerce with social media.

[3-2-1.livejournal.com]

Seems a serious weakness inherent in powering commerce with social media.

Lol. This is practically what I said verbatim, when I was explaining the theory to David.